In today’s landscape, where Industrial PC applications operate 24/7 with uncompromising reliability, logistics has evolved from a behind-the-scenes support function into a strategic cornerstone. Whether delivering medical computing platforms to healthcare facilities, deploying networking systems in remote locations, or rolling out automated control platforms in smart factories, the velocity, predictability, and localized service levels determine the ultimate success of each project.
Industry computers are often highly customized, encompassing bespoke hardware assemblies, pre-loaded firmware, system software, and application stacks. The logistics service is architected around these tailored requirements, positioning logistics as a system-level service rather than mere transportation. Every touchpoint safeguards product integrity post-dispatch from end-to-end serial number traceability, version control, and compliance management to an RMA repair workflow synchronized across R&D, manufacturing, and after-sales teams. It ensures rapid reintegration into the customer’s production line. Moreover, service parameters can be dynamically adapted to evolving customer needs, whether expedited delivery, on-site staging, or split shipments.
We maintain strategically placed logistics hubs in Taiwan, the Asia-Pacific region, North America, and Europe, forming a tightly interconnected global network. With a comprehensive deployment of logistics points and integrated supply management, cross-border transit routes are significantly shortened, and customs clearance risks are mitigated. These hubs enable us to meet customers’ time-sensitive project requirements by tailoring delivery schedules and compressing lead times on demand. Modular warehousing and flexible workforce allocation further allow shipment volumes to be rapidly scaled up or down in response to market fluctuations.
Beyond speed and transparency, our service is designed to drive down customers’ Total Cost of Ownership (TCO). We minimize inventory carrying costs and idle-stock risks through batch-size optimization, multi-region inventory pooling, and disciplined vendor management. Predictive lead-time analytics and transport-consolidation strategies enhance overall supply-chain predictability and stability. This approach reduces spare parts burdens, accelerates system deployment, and simplifies exception handling for clients requiring multi-site rollouts or regular replenishment cycles.
Our online eRMA platform digitizes the four key phases: request, receipt, repair, and return. Customers can instantly verify warranty status, submit repair requests, monitor repair progress, and download final test reports. Standardized diagnostic workflows and a cloud-backed knowledge base guarantee consistent repair quality and functionality while keeping RMA turnaround within 14 business days. This dramatically lowers customers’ spare-parts inventory requirements and production-downtime risk, ensuring full operational visibility at every stage.
Logistics is no longer just moving products from Point A to Point B; it is the last mile of the embedded-solution value chain. By harnessing three core capabilities: speed, transparency, and flexibility, logistics becomes a catalyst for customer innovation and scalable growth. With real-time global support and rapid responsiveness, logistics helps customers build an inimitable competitive edge.